Bloomreach Commerce Experience Cloud Anmeldelser og produktdetaljer

The capabilities to do whatever our clients request.

Sometimes features seem to be a bit hidden.

Emails, reporting, dashboard creation, customer list.

How easy the platform is to use, all the things you can do with it and how advanced you can segment your campaigns. Great staff as well!

I can't think of anything to be honest you. There's been a bug or two but it was solved very quick

Building campaigns, advanced segmentation, deep customer insight and info

The main reason why we were so drawn to Exponea was that in some form or another we were already employing these features—just from multiple suppliers, where obviously the data was all very siloed, and holistically speaking it wasn't particularly useful. Having everything under one roof was a focus, and Exponea's version of each feature is pretty much as good, if not better than the other individual tools of the past. We haven't really started fully using Exponea, but the ability to build detailed reports, and off the back of those reports be able to contact customers, segment them, and direct these data reports—this is really nice! Also, to provide a consistent, personalized message online, and email across various touchpoints is the holy grail we are planning to put into use soon. The team is brilliant, too, can't praise them enough. I've had a great time, one of the most enjoyable large-scale projects that we've done! Nothing was too much of a problem, it was fantastic to work together. Once the project was implemented, they asked me if we can say anything we'd like to do better, and I honestly couldn't think of anything. And that annoyed them, 'cause they wanted to know how they could improve. They've just been fantastic!

Not much really it takes some getting used to in the way that it collets data which can limit some reporting. But its this method that give it its strength.

Removing siloed data, spending less time building reports, and a lot more time being actionable based off the insights provided by reports—which is great! Sending consistent messages was key for us, making sure that any on-site or email personalisation we sent out provided the same, consistent message to each person. In addition, Exponea solved some problems we didn't know we had. We didn't look at ways to segment customers based on their lifecycle, and that we could run campaigns with these segments. Also, there was some helpful documentation, which pointed us in the right direction, where we were already implementing certain strategies regarding personalisation across on-site, email and direct mail.

We like the scope of Exponea's capabilities. We can create the scenarios we need and target the right audiences easily. The user interface is nice to work with, and looks clean. We're also happy with the quality and quantity of product documentation, which makes it easier to use the platform. And Exponea Academy has been very helpful for getting us up to speed with Exponea quickly. Last but definitely not least, we're very happy with the Exponea team – they're very friendly and always willing to help.

Although the documentation goes over the most commonly used use cases, it would be nice to have those as predefined templates in the actual product. We would like to have more templates for the most common email campaigns, scenarios, and use cases. It would be nice to only have to click a button and implement a use case. The documentation and Exponea Academy are a good substitute for now, but that's what we would like to see changed.

We use Exponea to manage all our email campaigns to our database, and it's been great for that. Since we help with the development of young people, we often need to get consent from their parents before they come to our events or complete applications for our programs on our website. Exponea helps us manage and track consents, and only send messages to the right people.

What I like the moast is the simplicity!

Have been working with Bloomreach for more than 6 months now and so far, I don't dislike anything.

Bloomreach helps us, in a simple way, to get the data that we need to improve our business.

The intuitive & user-friendly design of the system makes even the most complicated of tasks much more manageable. Having the freedom to input additional data aggregates/expressions to improve our targeting & reporting is incredibly valuable. The flexibility & power of the tool, showing the customers at each different point of a journey/scenario & being able to easily manipulate it based on what you see.

The reporting tools are incredibly powerful, but setting up some of the metrics with more advanced formulae can be slightly complicated & requires second & third checks.

We use Bloomreach as our CDP & execute all of our CRM activity through here. We're increasing the real-time functionality in phases so we can better communicate with our customers. Having all of our data (segmentation & reporting) in one location is incredibly beneficial and allows us to have complete control over what customers receive & when they receive it.

Intuitive design and professional support, very quick engines and many updates with new useful features, whick inspires us a lot

Can't wait to be able to Ctrl+C from one scenario to another

We are strictly limited by the number of communications per client due to law. Bloomreach does great helping us control it

The flexibility of the system and its fairly understandable interface help a lot. Bloomreach functionality and technical connectivity to other systems and providers solve the tasks set for the system. If you have been working with similar products for a long time, then it will be very easy for you to get used to it and get started.

We have requests in the settings of detailed selections for data that are now being transferred to Bloomreach, but as it turned out, there are certain limitations in their use. For example, it is not possible to simply and accurately configure the consolidation of data on adjacent objects that we transfer. We have already spent a lot of time creating catalogs, but so far we have not managed to solve our problem with the required quality. Perhaps this concerns the specifics of our practices, but we believe that this request may arise from most companies in the Russian market.

We use this product to increase loyalty to our company and you know it's simple. It is very flexible and easy to set up and carry out the necessary research, and in case of difficulties, partners from Bloomreach will promptly help. Efficiency in resolving issues and difficulties is very important for us, since our processes are very dynamic and cost $. We, like most other companies, use different products, and what's cool is that Bloomreach has built-in connectors that will allow you to connect them simply and in a short time. If you have no experience with this platform, this is also not a problem, since they can conduct training for you, where they will tell you in detail and give practice about working with it.

I like the intuitive and graphic way to build scenarios

Many default options can´t be changed. Some lists are listed in alphabetical order and you can´t change it (columns in imports)

Creating scenarios is easy. It is even fun to do.

Bloomreach has an active community, and official support of training of services.

professional services cost, its hard to use out of business projects

Complex API and search options for all products on site