CloudTalk anmeldelser og produktdetaljer

It's simple enough to use once there are integrations that work

The integrations don't work very well - we often have customers appearing in our campaigns that have already been called and should be taken out

Calling customers

easy to use not complicated, it has he basic options, good calls quality

veery basic visual it could be better with more options

after calls go offline some spam calls

It allows me through iphone to call and recieve calls.

The app is simple which is nice but at the same time it sometimes lacks information on how to use the product

I am able to connect to the calls through different devices and can share it with the team. We are able to consult clients or respond to business partners.

The way the calls are recorded and the transcript

Transcripts could be more accurate and along with making calls sometimes it dont ring

N/A

Erica's customer service Easy to use platform

The trouble with getting the numbers ported over

It's still too early to tell

The integration with other applications.

The lack of ability to communicate with one individual.

Being able to make calls while working from home

The platform supports most of the phone solution features and their prices were comparatively reasonable. The reason why we decided to move forward with CloudTalk is 1. a custom feature that was available using a zapier flow 2. quick workflow setup

The integration with Zendesk was poorly set up as the information passed was not sufficient for ticket tracking. Also, there were issues with customer data sync, which took ages to clear out.

The customer services team is prompt and accurate. We need better features when it comes to integrations and reliability,

Easy to make calls and listen back to calls. Getting voicemails is easy

Difficult to receive calls on laptop sometimes.

Can call from different countries.

I haven't tried many features at CloudTalk, only the Campaigns. The recordings of the calls are of very good quality, and it is really easy to manage users and conect calls, but there isn't much else that is good.

Where to start? CAMPAIGNS: They are obviously a new feature, because they have many tech problems that take too long to solve and some non functional features. Some of the ones I've encountered are: 1. Downloads are awful. They are in a CSV file and if you open them in Excel each question in the survey appears in a different sheet AND not in the order of the questions in the survey. This makes it really hard to analyze the info. 2. Whenever you are nearing the end of the contacts in a campaign, it shows the message "there are no more contacts in this campaign". This completely disregards the status of "Unsuccessful call, try again later" that the agent marks the call with. Sometimes (I do not know why and neither does customer support) it does not let you try again with the same contact and sometimes it does. For some contacts you CANNOT reach the attempts limit on the settings of the campaign. Why? No idea. 3. Some agents of mine have had the issue that the hear the beginning of the call as a recording over and over DURING the call. Customer support says it is because of the internet connection, but it only happens with certain contacts. Again why? No idea. 4. There is no way to delete nor modify answers in a campaign. So if an agent makes a mistake there is no way of correcting it in the platform. 5. You cannot copy surveys (if you have a similar survey with only a couple of questions different, you have to program it twice). This is really difficult for long surveys. CUSTOMER SUPPORT: They are understaffed. Only two have answered my questions and complaints (they answer nicely and relatively quickly), but whenever the issue gets bigger, they do not know what to do and have to wait for tech support which can take days to solve things. They always apologize for taking too long to answer and the excuse is always the same: the person that answers is THE only one available and they have many things to solve. BILLING: You cannot view your billing history on the platform. You get emails per receipt, but if by any chance you misplace an email you cannot get another copy or another download in the platform. The minutes in international calls are ROUNDED UP. Which means that if you only made a call that lasted 5 seconds and it was only voicemail, you get charged for the WHOLE minute. This can make the costs go up really quick.

I am having the surveys and recordings of calls in the same platform. However I should have kept them separately if I knew there were as many issues with the campaigns as the ones I've been having.

simple and intuitive design, fast to start and to login

not much utility for analyzing/reviews, no wallboard, sometimes a bit unstable, not much possibilitys for different status for operatos

we are able to call and contact users accordingly or be reached by them.

The customer service is very responsive, even if they can't always solve the problem.

I’m on a community organizing team. Some features are missing from CloudTalk that are essential to our work, like group chats. Also there's no auto capitalization or autocorrect. I can't save contacts on my phone and it's cumbersome to import contacts. I need to be an admin to have access to the things I need, like changing my voicemail message. Our integration has been difficult, as the whole org wasn't able to access text messages for about a week. Now I can text, but I can't turn on notifications for text messages on my phone.

Honestly, Google voice was easier for what I need

Integration with ZenDesk and easy-to-use administrative panel

There are a lot of bugs with the platform. Phone calls continue to ring for hours if you do not shut them off, always being logged out of online experience after a few minutes, it is difficult to add numbers to a blacklist (and no built-in spam blocking), and the ZenDesk integration can be improved (multiple tickets for incoming and outbound calls are generated).

Easy to use cloud software that can be customized and programmed to meet our needs.

At least It was easy to integrate with Zoho CRM.

1. Incoherent consumption of positive balances on the platform, forcing us to top up 20 USD every time they run out, at least 1 time every 7- 8 days on average. 2. Failures in the call monitoring process, making it impossible for the Sales Manager to listen and/or intervene in live calls. 3. Failure of the tool for managing inbound calls, not allowing them to be answered or hung up. 4. Limitation in the visibility of status and management indicators of sales reps. It is not possible to display times out of the call, such as AWC or Time Breaks. 5. Very intermittent and poor support. Responses with a lot of delays and with a little real solution to the problems.

Outbound and Inbound calls for sales and service departments. The tool is very simple, so it was easy to train reps to use it.

The app does not work. We get a call, we pick up, but the custome does not hear us, nor can we hear the customer. We had this problem allot of times, and have informed them about it. but they keep on asking the same questions, without any results.

The app does not work. We get a call, we pick up, but the custome does not hear us, nor can we hear the customer. We had this problem allot of times, and have informed them about it. but they keep on asking the same questions, without any results.

Making sure, that we are always available to our customer via phone.

When you sign up they are very helpful and cheerful but....

There are a lot of things i do not like with CloudTalk 1. You cannot call customer service not unless you purchase the highest package (you are a customer, you should be entitled to get in touch with them anytime) 2. You can only email your complaints and questions to them. If you are running a business, this really takes too much of your time. 3. I asked for my account to be closed multiple times because the account closed. They confirmed it was close when all of a sudden, after a month, they took out $1000+ dollars in my account without any invoice or them telling me what the deduction is all about 4. My budgeting is so messed up! They took my money and now I am asking for a refund, they are running in circles. They always mentioned about finance when no one from finance has contacted me at all yet! It's been 2 weeks now and I still do not know the progress of my refund request. Yes, they reply and asked me to be patient. How can I be patient when they could not even give me a definite response on my concern. I have been using different phone provider and this is the worst! I just searched online and never did I expect to experience such horrible service! I am giving this review to let you know it is NOT WORTH IT!

1. The voicemail is not that easy to set up. I thought that when the agent from Cloudtalk taught me how to set up, everything is okay but it isn't. i realized that customer's who are calling do not know that there is a voicemail so all you hear from the recording is SILENCE but you know that the customer is there on the other line

I am told by my company's Accounts Payable that it is cost-effective

Chief among many usability issues is the iOS App. When receiving a call, if one of my colleagues answers before me, my phone will continue to ring indefinitely, draining my battery. If I answer the ringing call that a colleague has already answered, I hear silence on the other end. If I decline the call, the call will ring again a few seconds later and I will need to decline 5-6 times until my iPhone stops ringing. All colleagues in my department have experiences consistent with this. I also use the Zendesk plugin to make and receive calls. I encounter a similar issue where I will often pick up calls with no one on the other end only to find out later it was answered by a colleague. The Zendesk plugin logs me out daily, whereas other VoIP plugins my department has used retain my login. This has led to missed calls. Compared to other VoIP plugins, CloudTalk for Support lacks customizability like ringtones, setting hours to receive calls, and the ability to pause inbound calls if I am attending a meeting.

CloudTalk is routing and distributing calls to our Support line.

Looks cost-effective as a telephone solution. Cost may be taking away from quality which means it may cost you more time (as it did I)

Signed up for a monthly plan then was charged for an annual contract. Cancelled the account due to poor call quality. Contacted support and requested a refund on the overcharged portion only to be told: "refer to the terms of service, no refunds". Tired of this Technology company BS. Join the real world. The rest of the world doesn't have BS terms of service and hide behind them. We service and treat people like people and not like numbers, churn, slippage or breakage. We are real people with real businesses who need to be treated like people. If your service doesn't work properly and you don't deliver your service, you don't get to keep the cost paid in advance of the service. Join the rest of us in reality and start treating people like people.

Busines telephony and call routing solution

I really liked that they have a free tier

Their customer experience is super bad. Really not satisfied

We use for outbound sales and be able to call local numbers with a local number

The soft phone app seems like a great idea, and their IVR menu layout is one of the better ones available on the market.

Their sales team promised us more services than the product can deliver. It barely handles SMS, and it's spotty and slow. The phone and desktop apps crash and disconnect frequently, as well as glitching out and not answering calls. Lots of calls are dropped into a voicemail void and no operator is ever rung through. There is no dedicated way to set agents as Online or Offline, which means if your phone app crashes in the background, you may not know that you are entirely disconnected from the phone system. This happens frequently. The service team is barely responsive, and it takes them hours or days to get back to clients. They refuse to allow customers to call in issues. Let me repeat: They are a *phone* company that refuses to use a *phone*. I don't expect miracles, but I do expect that a service I'm paying for will work reliably and offer the features we were promised.

We needed an IVR menu that had more features than our last service, and softphones for the office since we're moving around constantly. Cloudtalk appeared to offer those services, but they're glitchy and inconsistent. That makes it tough to run a business.

The UI seems good from initial glance but...

The app is full of glitches and the call quality is very poor. We have waited more than two months for them to port our number and they failed! We have left speaking with different support agents to resolve the issue with no luck. They are good at sending emails offering gift cards for reviews but not good at operation or customer care. Avoid at all costs!

Unfortunately none to their poor operation and customer care.