CloudTalk anmeldelser og produktdetaljer
CloudTalk er en cloud-baseret kontaktcenterløsning, der sikrer virksomheder overgang til et mere fleksibelt kommunikationssystem for bedre kundekoordinering og kontakt. Mærket er kendt for at betjene mange bluechip-organisationer og tilbyder mere end 140 nationale telefonnumre. CloudTalks funktioner giver adgang til realtidsanalyser af agentens ydeevne, der forbinder eksterne teams til et enkelt kontaktcenter og et helt system understøttet af imponerende netværksfunktioner.
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-baseret, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (liverepræsentant), chat, e-mail/helpdesk, ofte stillede spørgsmål/forum, vidensbase, telefonisk support |
| Kurser | Dokumentation |
| Other languages | Engelsk |
Easy to use and synchronized with pipedrive
Takes time to appear on pipedrive and a lot of issues for international numbers. At least once a week services were down- we cancelled out contract
we use it for sales calls
The transfer function is quite simple. It is made rather easy to transfer between different users
The call routing, this dosnt seem to have a "longest waiting" option and the calls seem to get stuck.
We are able to answer calls from Germany in an english placement.
I like being able to make calls over Wifi from any device.
Majority of the time I do not hear a dial tone, nor does the person on the other line hear me or I cannot hear them. I usually have to attempt a call multiple times for it to be successful and even then it will cut out and fail sometimes.
I like being able to access calls from any device