Gorgias baggrundssløring
Gorgias logo
Gorgias
4.6
(504)
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Gorgias anmeldelser og produktdetaljer

Gorgias Oversigt
Hvad er Gorgias?

Gorgias er en kundeservice- og helpdesk-software designet til at strømline kommunikationen mellem virksomheder og deres kunder. Den integreres med flere e-handelsplatforme og centraliserer kundeinteraktioner fra forskellige kanaler, såsom e-mail, live chat og sociale medier, til ét dashboard. Gorgias forbedrer kundesupporteffektiviteten ved at levere automatiseringsværktøjer, tilpasselige skabeloner og analyser for at forbedre svartider og servicekvalitet.

Om os Gorgias Inc.
År grundlagt 2015
Firma størrelse 51-200 medarbejdere
Hovedkontor San Francisco, Californien, USA
Sociale medier
Gorgias Kategorier på Findstack
Stil spørgsmål om Gorgias
Hvad er Gorgias bedst til?
Hvordan sammenligner Gorgias med Help Scout?
Hvad er fordele og ulemper ved Gorgias?
Gorgias produktdetaljer
Capabilities
AI
API
Segment
Lille virksomhed
Midtmarked
Enterprise
Deployment Cloud / SaaS / Web-baseret, Desktop Chromebook, Desktop Mac, Mobil Android, Mobil iPad, Mobil iPhone
Support 24/7 (liverepræsentant), chat, e-mail/helpdesk, ofte stillede spørgsmål/forum, vidensbase, telefonisk support
Kurser Dokumentation
Sprog Engelsk
Gorgias funktioner
Asset Management
Revisionslogfiler
Automatiseret routing
dåse Responses
Change Management
Samarbejdsværktøjer
Brugerdefinerede felter
Kundefeedback
Kan tilpasses branding
E-mail-integration
Eskaleringsledelse
Incident Management
Vidensdatabase
live chat
Makroer/automatiseringer
Mobil adgang
Multi-kanal kommunikation
Prioritering
Problemhåndtering
Køadministration
Rapportering og Analytics
Rollebaserede tilladelser
SLA Management
Selvbetjeningsportal
Undersøgelser og feedback
Task Management
Tredjepartsintegrationer
Billetstyring
Tidsporing
Bruger Management
Gorgias Media
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Gorgias skærmbilleder
Ansvarsfraskrivelse
Vores forskning er kurateret fra forskellige autoritative kilder og beregnet til at give generel rådgivning. Vi garanterer ikke, at vores forslag vil fungere bedst for hver brugssituation, så overvej dine unikke behov, når du vælger produkter og tjenester. Del gerne din tilbagemeldinger.
Sidst opdateret: juli 13, 2024
Gorgias logo
504 Gorgias Anmeldelser
4.6 ud af 5
Small Business (50 eller færre ansatte)
August 18, 2022
 Kilde
Samlet bedømmelse:
5.0
KC
Kate C.
Customer Care
"Utrolig intuitiv og ligetil"
Hvad kan du bedst lide ved Gorgias?

The training is incredibly straight forward. The automated macro application makes autoreplies really streamlined.

Hvad kan du ikke lide ved Gorgias?

I don't like that you can't just click a "next" button to go to the next ticket. Sometimes you open a ticket that you aren't able to answer in the moment because it requires more steps than you have time for, but you still want to help to drop the ticket count. It's cumbersome to return to the main ticket screen and click "mark as unread". Zendesk also used to have a feature where you could get into tickets and just zip through them.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

The auto replies are really saving us so much time. We are still tailoring it to suit our business needs best, but it is very helpful. The way reporting is done through Gorgias is also a really simple and streamlined way to track this.

Small Business (50 eller færre ansatte)
August 16, 2022
 Kilde
Samlet bedømmelse:
5.0
MB
Matthew B.
Customer Care Manager
"Et vidunder at bruge."
Hvad kan du bedst lide ved Gorgias?

The efficiency and speed of replying. Ability to consolidate email streams for ease of chronology.

Hvad kan du ikke lide ved Gorgias?

The new macros on completing the ticket.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

The complex email streams required for modern multi stakeholder chains. The ability to consolidate these means a tidy and chronological workflow

Mid Market (51-1000 emp.)
August 08, 2022
 Kilde
Samlet bedømmelse:
5.0
Bob L. avatar
Bob L.
Director of Customer Experience
"Fantastisk kundeserviceplatform"
Hvad kan du bedst lide ved Gorgias?

The platform has helped make our customer service team more efficient. Being linked to Shopify & Narvar allows our client support team to view all previous communications, order history and any return transactions on one screen. We're responding quickly and can resolve tickets with fewer conversations. It's been like adding an extra CS agent.

Hvad kan du ikke lide ved Gorgias?

Nothing that is a deal breaker. It's worked well for us in the 6 weeks that we've used it. Support has been excellent. Some of the documents could be more specific to our needs but that's really our issue and not gorgias's issue

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

It saves time looking for orders, the interface is easy to read. Our response times have improved significantly and our CS team has been less frustrated as all the information they need is in one place.

Mid Market (51-1000 emp.)
August 07, 2022
 Kilde
Samlet bedømmelse:
5.0
VD
Van Jazril D.
Onboarding specialist
"Gorgias er den mest brugervenlige CS-platform, jeg er stødt på."
Hvad kan du bedst lide ved Gorgias?

Gorgias has the most user-friendly interface of all CS platforms I have used. The support team is also very responsive when you have questions. I would recommend it to everyone needing a CS Platform for their business needs.

Hvad kan du ikke lide ved Gorgias?

Something that I would like to see in future iterations of Gorgias is improvement with regards to satisfaction survey. As of the moment, it's very limited and doesn't have a lot of options.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

Gorgias makes Customer Service easy and organized. With views and rules, one can easily personalize the things that you need to see when you check your CS platform.

Small Business (50 eller færre ansatte)
August 03, 2022
 Kilde
Samlet bedømmelse:
5.0
AC
Andrew C.
Salgskoordinator
"Det var hurtigt og nemt"
Hvad kan du bedst lide ved Gorgias?

The UI is user-friendly and the functions are easy to use.

Hvad kan du ikke lide ved Gorgias?

Sometimes there are random messages that pop up, can't tell if it's spam or not.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

I use Gorgias mainly to connect with customers through chat. It's also helpful that I can respond to social media inquiries.

Small Business (50 eller færre ansatte)
August 01, 2022
 Kilde
Samlet bedømmelse:
5.0
EK
Ellen K.
Operationschef
"Nem at sætte op"
Hvad kan du bedst lide ved Gorgias?

super easy to setup, even without the many tutorials and videos

Hvad kan du ikke lide ved Gorgias?

that I can not customize the chat, without going deep into the code

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

overview over all incoming and outgoing messages on all our channels

Mid Market (51-1000 emp.)
August 01, 2022
 Kilde
Samlet bedømmelse:
5.0
BD
Brooke D.
Kundeservice
"Effektivitet"
Hvad kan du bedst lide ved Gorgias?

I like having everything all in one place.

Hvad kan du ikke lide ved Gorgias?

The app is a little cluttered sometimes.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

The problem is it solving is that we had too many applications previously and it has now been condensed into one platfrom.

Small Business (50 eller færre ansatte)
Juli 28, 2022
 Kilde
Samlet bedømmelse:
5.0
AB
Angie B.
Kundeservicerepræsentanten
"Mærkbar forbedring for os!"
Hvad kan du bedst lide ved Gorgias?

The most helpful thing for me is that I have access to so much customer information all in one place, as opposed to shifting around tabs for that info, which was our previous situation.

Hvad kan du ikke lide ved Gorgias?

My only current concern is that my team and I have to go "available" at the exact same time in order for tickets to round robin us evenly. I'm not sure how something like this could be improved and I understand why it functions the way it does.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

Gorgias is definitely making a difference in our ticket count. I feel like they've reduced since our switch thanks to the systems ability to do more automatically, like assist customers in locating their order, before involving a representative.

Small Business (50 eller færre ansatte)
Juli 27, 2022
 Kilde
Samlet bedømmelse:
5.0
RG
Riley G.
Kundeservice
"Bedste e-mail platform nogensinde!"
Hvad kan du bedst lide ved Gorgias?

very user-friendly interface with great integration across multiple sales platforms and connected with all mainstream social media platforms making it very easy to keep track of all communications with a customer even allowing to merge customer accounts if they have shopped in multiple sales channels

Hvad kan du ikke lide ved Gorgias?

The constant need to snooze tickets, it would be much more efficient for tickets to automatically snooze after a Customer service reply and only come back into the queue if there has been a reply or it is past say 7 days since the last correspondence and prompts if you want to close it or not. It would also be nice to have the choice to not send a survey to a customer while this could be used to skew data being predominantly used in a retail setting there will always be that one customer you can't please even doing your best so having the choice to not survey them would be good.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

Great integration with sales platforms saves a lot of time trying to find someone's order, as well as putting emails and all social media interactions in one place, this saves a lot of time finding previous interactions orders and requests.

Small Business (50 eller færre ansatte)
Juli 26, 2022
 Kilde
Samlet bedømmelse:
5.0
Jason L. avatar
Jason L.
Kundeoplevelseschef
"Fantastisk ud af kassen med et fantastisk udvalg af funktionalitet til små og store virksomheder."
Hvad kan du bedst lide ved Gorgias?

Out-of-the-box functionality is awesome including algorithms that process email subjects/body and provide scoring. Training material is competitive with leaders in online training, and implementation/configuration was easy with Shopify, Facebook/Instagram, Klaviyo, Aircall, and multiple mailboxes.

Hvad kan du ikke lide ved Gorgias?

The algorithms to measure/score sentiment are fixed and not customisable. This makes it either a "yes it works I'll leave it on" or "no it's not working well enough I'll turn it off" instead of "can we edit this part to score our customer sentiment better".

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

Reading/Parsing subject title and body - allows for easy automation of repetitive tasks. Tagging - customising how we prioritise/sort tickets and automatic actions/macros can be added on. Reporting - pulse check for the teams and to measure SLAs

Small Business (50 eller færre ansatte)
Juli 25, 2022
 Kilde
Samlet bedømmelse:
5.0
IN
Isabelle N.
Kunde Succes Manager
"Hvorfor Gorgias er så fantastisk og nem at bruge"
Hvad kan du bedst lide ved Gorgias?

I love the interface and how easy to use it is.

Hvad kan du ikke lide ved Gorgias?

I have not encountered a dislike, hopefully, I won't ever. I feel that it is very easy to use and the simplicity of it makes it easy to navigate around.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

Gorgias is allowing me to understand the perspective of my clients and their agents. It helps me understand how to navigate around and what to look for.

Mid Market (51-1000 emp.)
Juli 25, 2022
 Kilde
Samlet bedømmelse:
5.0
DM
Dorothea M.
Kundeserviceagent
"godt program"
Hvad kan du bedst lide ved Gorgias?

easy to use easy to understand easy to get the button of the problem or issue of the customer

Hvad kan du ikke lide ved Gorgias?

everything worked well for me and not much trouble at all

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

I didn't have any problems with the system

Small Business (50 eller færre ansatte)
Juli 25, 2022
 Kilde
Samlet bedømmelse:
5.0
QH
Quantisha H.
Kundeservice
"Gorgias anmeldelse"
Hvad kan du bedst lide ved Gorgias?

The easy training that's provided. I like how everything is labeled for easy navigation.

Hvad kan du ikke lide ved Gorgias?

Nothing. Everything is easy to navigate.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

Gorgias help customers who cannot call in and prefer to chat about their product or issues. Easy ticket submissions.

Small Business (50 eller færre ansatte)
Juli 25, 2022
 Kilde
Samlet bedømmelse:
5.0
JF
Juan F.
Customer Succes Manager
"træningen var informativ, let at huske, jeg var klar til at gå live lige efter."
Hvad kan du bedst lide ved Gorgias?

how easy it was to navigate and retain the information easy enough to remember what to do. Gorgias is a great platform.

Hvad kan du ikke lide ved Gorgias?

I can't think of anything I disliked about the program. It works Great

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

how to navigate through the platform. All the shortcuts are very useful

Small Business (50 eller færre ansatte)
Juli 25, 2022
 Kilde
Samlet bedømmelse:
5.0
MS
Matt S.
Senior Account Manager
"Gorgias er smuk"
Hvad kan du bedst lide ved Gorgias?

I really enjoy Gorgias' streamlined integration of our communication channels + automated responses because it allows me to manage a greater workload with become overwhelmed.

Hvad kan du ikke lide ved Gorgias?

Understandably not a true CRM, but more long-term customer relations tools would be helpful. Robust profiles and longer communication chains outside of the standard one email response then close ticket.

Hvilke problemer løser Gorgias, og hvordan gavner det dig?

Gorgias is solving our e-commerce customer support platform nicely, in that it funnels all communication channels into one manageable screen and takes the stress out of potentially missing a customers needs.