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Intercom logo
Intercom
Problemfri kundekommunikationsplatform
4.5
(2,927)
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Intercom anmeldelser og produktdetaljer

Oversigt over samtaleanlæg
Hvad er intercom?

Intercom er en kundeserviceplatform, der omdefinerer kundesupport ved at forenkle processer og eksekvering for sine kunder. Intercom er designet til at forbinde virksomheder med deres kunder gennem nem beskedudsendelse og automatisering. Gennem teknologi understøtter Intercom teams med de rigtige værktøjer, der sikrer bedre effektivitet.

Om os Intercom, Inc.
År grundlagt 2011
Firma størrelse 501-1000 medarbejdere
Hovedkontor San Francisco, Californien, USA
Sociale medier
Intercom kategorier på Findstack
Stil spørgsmål om intercom
Hvad intercom er bedst til?
Hvordan er Intercom sammenlignet med ChatBot?
Hvad er fordele og ulemper ved intercom?
Intercom produktdetaljer
Capabilities
AI
API
Segment
Lille virksomhed
Midtmarked
Enterprise
Deployment Cloud / SaaS / Web-baseret, mobil Android, mobil iPad, mobil iPhone
Support 24/7 (liverepræsentant), chat, e-mail/helpdesk, ofte stillede spørgsmål/forum, vidensbase, telefonisk support
Kurser Dokumentation
Other languages Engelsk
Intercom funktioner
Agentsamarbejde
Agent Performance Analytics
Audio- og videochat
Automatiserede svar
CRM Integration
dåse Responses
Chat kryptering
Chatoversigt
Chat Routing
Chat-tags
Chatudskrifter
Chatoverførsel
Chatbot integration
Co-browsing
Tilpasset Branding
Chat-widgets, der kan tilpasses
E-mail-integration
Indsamling af feedback
Fildeling
Mobil kompatibilitet
Flersproget support
Offline beskeder
Proaktive chatinvitationer
Køadministration
Chat i realtid
Social Media Integration
Indtastningsindikatorer
Besøgsanalyse
Besøgsinformation Dashboard
Besøgende sporing
Intercom medier
Samtaleanlæg 0
Samtaleanlæg 1
Samtaleanlæg 2
Samtaleanlæg 3
Samtaleanlæg 4
Intercom skærmbilleder
Ansvarsfraskrivelse
Vores forskning er kurateret fra forskellige autoritative kilder og beregnet til at give generel rådgivning. Vi garanterer ikke, at vores forslag vil fungere bedst for hver brugssituation, så overvej dine unikke behov, når du vælger produkter og tjenester. Del gerne din tilbagemeldinger.
Sidst opdateret: oktober 31, 2024
Intercom logo
2,927 Intercom Anmeldelser
4.5 ud af 5
Mid Market (51-1000 emp.)
Jan 23, 2024
 Kilde
Samlet bedømmelse:
5.0
DC
Deo Allen C.
Grundlægger
"Hurtige og brugervenlige funktioner"
Hvad kan du bedst lide ved Intercom?

What i like about Intercom is that it is very upfront. Easy to navigate and adaptable when it comes to new features

Hvad kan du ikke lide ved intercom?

For months of using Intercom i haven't really encountered anything that i dislike

Hvilke problemer løser intercom, og hvordan gavner det dig?

As someone who handles chat support queries it makes my daily task light by using macros which is a feature that intercom have.

Enterprise (> 1000 emp.)
Jan 14, 2024
 Kilde
Samlet bedømmelse:
5.0
LD
Laize D.
Kundeserviceagent
"Koncis og detaljeret kundeserviceplatform"
Hvad kan du bedst lide ved Intercom?

I like best the Macros customization and the team performance KPIs.

Hvad kan du ikke lide ved intercom?

I would not say that I dislike anything because it can be customized to meet the company's needs.

Hvilke problemer løser intercom, og hvordan gavner det dig?

I am a member of Influx team providing support for Linktree.

Mid Market (51-1000 emp.)
Jan 14, 2024
 Kilde
Samlet bedømmelse:
5.0
IL
Ivan L.
Grundlægger
"Top AI Chatbot Tool"
Hvad kan du bedst lide ved Intercom?

The customer support provided by Chatgp4 is exceptional. The use of workflows and integration with other tools is seamless and efficient. The unified inbox allows for easy communication through Chat, Email, SMS, and phone. Overall, the system works perfectly out of the box.

Hvad kan du ikke lide ved intercom?

All the upsells can be overwhelming at first, but once you get past the learning curve it becomes easier to navigate.

Hvilke problemer løser intercom, og hvordan gavner det dig?

We were able to eliminate live chat and automate responses that are very commonrs and business for our custometype. As a result, we have decreased the number of team members, which will reduce operating costs. Now, we are consistently providing responses from our knowledge base, making the process easier

Mid Market (51-1000 emp.)
Jan 12, 2024
 Kilde
Samlet bedømmelse:
5.0
CH
Charlie H.
Grundlægger
"Fantastisk løsning"
Hvad kan du bedst lide ved Intercom?

The set up and time required to get started was very manageable.

Hvad kan du ikke lide ved intercom?

Keeping up with the chats every day, while not difficult, requires me to be proactive. I wish it was easier to get notifications that a chat/question has started.

Hvilke problemer løser intercom, og hvordan gavner det dig?

It provides answers to the basic questions our prospective students are asking and provides a timeframe to expect a response when we are not available. Our previous chat solution didn't have those options.

Mid Market (51-1000 emp.)
Jan 08, 2024
 Kilde
Samlet bedømmelse:
5.0
FR
Frederico R.
Grundlægger
"Nyt værktøj ved jobskifte"
Hvad kan du bedst lide ved Intercom?

I think they way all our inboxes are organized it makes it very easy to know where to look for cases. Easy to use as well and very intuitive. I used to use ZenDesk on my previous company and I prefer Intercom now as I think it is more user friendly. Great for customer support agents to work together in different cases.

Hvad kan du ikke lide ved intercom?

Maybe that sometimes the platform bugs and the beeping when receiving a new case is happening but not case is entering the inbox.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Intercom is helping us establish a good work dynamic and organization. It benefits me because it allows me to be a more organized person which was one of my weaknesses.

Small Business (50 eller færre ansatte)
Jan 08, 2024
 Kilde
Samlet bedømmelse:
5.0
JR
Jaclyn R.
Client Relationship Manager
"Intercom er et fantastisk værktøj til klientkommunikation!"
Hvad kan du bedst lide ved Intercom?

The ability to search all previous conversations.

Hvad kan du ikke lide ved intercom?

I have the account set up for clients to keep a continuous conversation but we still see clients opening multiple conversations.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Ability to assist our clients in real time.

Mid Market (51-1000 emp.)
December 17, 2023
 Kilde
Samlet bedømmelse:
5.0
MH
Micael H.
Grundlægger
"Intercom er en fantastisk platform til at yde den bedste support til kunderne"
Hvad kan du bedst lide ved Intercom?

Easy to navigate, interaction, solid platform.

Hvad kan du ikke lide ved intercom?

Response time should be lesser when we update the page.

Hvilke problemer løser intercom, og hvordan gavner det dig?

A bunch of problems related to customer's inquiries and our team is able to help by using Intercom tools, like assignment, internal notes, etc.

Mid Market (51-1000 emp.)
December 11, 2023
 Kilde
Samlet bedømmelse:
5.0
MH
Megan H.
Grundlægger
"Sådan et smart værktøj!"
Hvad kan du bedst lide ved Intercom?

Absolutely brilliant tool to be able to connect with customers. We are able to easily set up different banners, notifications and surveys/polls within the platform and have them go live instantly. Not only is it brilliant for our CS team but our Marketing team are able to get lots of value out of it for connecting with the customer to promote events, promotions or collect feedback.

Hvad kan du ikke lide ved intercom?

There isn't anything major but a minor gripe is the search functionality when refining audience, sometimes 'job title' doesn't seem to show all the results for example.

Hvilke problemer løser intercom, og hvordan gavner det dig?

We are able to access all of our customers with a few clicks of a button, able to get quick feedback, answers to questions or promote specific events/campaigns.

Mid Market (51-1000 emp.)
December 11, 2023
 Kilde
Samlet bedømmelse:
5.0
AS
Alice S.
Grundlægger
"Nem at bruge og giver mig mulighed for at skabe et godt kundeforhold"
Hvad kan du bedst lide ved Intercom?

the use of GIFs makes an interaction go from good to great

Hvad kan du ikke lide ved intercom?

the search filters on chats aren't great. Usually don't get what I'm looking for.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Customers can come through with ease. I can also send out messages to targeted customers without much issue

Mid Market (51-1000 emp.)
December 08, 2023
 Kilde
Samlet bedømmelse:
5.0
MZ
Mario Z.
Customer Success Manager
"Intercom er bomben."
Hvad kan du bedst lide ved Intercom?

It's really good. Probably the best chat application out there. A lot of integrations and possibilities. I use it on a daily basis. My role is customer success manager and so now and then support.

Hvad kan du ikke lide ved intercom?

The price. It's a good business model, if you like to use more, you have to pay more. Witch makes sense, but that's what comes up to mind now.

Hvilke problemer løser intercom, og hvordan gavner det dig?

It helps customers to find there own answers 24/7. We can have instant conversations via chat.

Small Business (50 eller færre ansatte)
December 01, 2023
 Kilde
Samlet bedømmelse:
5.0
Lena M. avatar
Lena M.
Chief Executive Officer
"Automation er fantastisk, hjælp vores startup med at vokse glat."
Hvad kan du bedst lide ved Intercom?

Automation! The best thing is that I can sleep, and the system is doing their job

Hvad kan du ikke lide ved intercom?

Maybe we cannot change the background to make our newsletters even more beautiful. Also, I cannot easily send it to my tag audience. Not easy to target group.

Hvilke problemer løser intercom, og hvordan gavner det dig?

All the emails and data are going directly in the system, I don't have to do it manually any more

Small Business (50 eller færre ansatte)
November 28, 2023
 Kilde
Samlet bedømmelse:
5.0
JS
Justina S.
Grundlægger
"Sømløs kundesupport via samtaleanlæg"
Hvad kan du bedst lide ved Intercom?

In my role as product support associate I love intergrations with jira tickets, plus being able to add notes onto my customer conversation, also use tags that can then be integerated with productboard

Hvad kan du ikke lide ved intercom?

Stats and data for chats. It doesn't take into account working hours Plus you cannot see on your individual csat responses on csat stats

Hvilke problemer løser intercom, og hvordan gavner det dig?

Helping me attach support articles to customers that integrate aith our website Helping my conversations whith customers

Enterprise (> 1000 emp.)
November 28, 2023
 Kilde
Samlet bedømmelse:
5.0
AA
Arthur A.
Grundlægger
"Et fantastisk produkt og fantastisk virksomhed at arbejde med"
Hvad kan du bedst lide ved Intercom?

Simple straightforward in-app help for our customers, it really feels like intercom is a human-first AI powered business that I trust to keep developing in the right direction.

Hvad kan du ikke lide ved intercom?

I don't believe the ticket offering is strong enough yet for me to push to our other products. I am hopeful this will change soon.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Right now it is really helping us deliver our self-service content is a way that customers are actually paying attention to. These days customers are less and less inclined to read product manuals, the chat and chatbot are both redelivering this help in-app, in-context and immediately so that customers get the quick answers to quick questions.

Small Business (50 eller færre ansatte)
November 28, 2023
 Kilde
Samlet bedømmelse:
5.0
AW
Abigail W.
Grundlægger
"Intercom's Fin har været en game changer!"
Hvad kan du bedst lide ved Intercom?

It's great to see the immediate impact on the work you do in Intercom. You can see the AI Bot helping customers instantly and workflows helping to make sure the Support Team have all the information which ultimately impacts the Customer's experience. It's very easy to make clear and easy to follow guides for our Customers. I love how Intercom makes it easy for us to help our Customers and easy for them to seek our Support. Being able to customise Intercom to suit your internal processes to suit your own needs is refreshing. Having integration to our Status Page is also a benefit to add layers of transparency with our Customers.

Hvad kan du ikke lide ved intercom?

I think it'd be great for Reporting to be more advanced especially with the AI Bot sats. I alos think sometimes areas are hard to improve from our stand point like searches which return no results, this isn't something we can action. So, having more support on how we can action these and action low unresolved Bot conversations.

Hvilke problemer løser intercom, og hvordan gavner det dig?

With so much incoming it can be hard to manage what queries are for which Team and Intercom is an easy place to manage this within. Having different Teams set up means the Customer gets consistency and we are achieving the correct expectations. We want our Customers to be able to reach us in the easiest way possible for them and the online chat is exactly that.

Small Business (50 eller færre ansatte)
November 27, 2023
 Kilde
Samlet bedømmelse:
5.0
GM
Giacomo M.
Grundlægger
"Ekstremt effektiv til at give en 360° support til mine kunder"
Hvad kan du bedst lide ved Intercom?

- easiness to use and to integrate different channel - variety of support expereince enhanced (knowledge base, chat, bot, whatsapp, ..) - reporting is clear

Hvad kan du ikke lide ved intercom?

- table management and filter view (not always allowed) - macros and automation workflows are not linked - workflows do not have the best UX-UI

Hvilke problemer løser intercom, og hvordan gavner det dig?

- immediate support for customer - knowledge sharing - onboarding experience

Small Business (50 eller færre ansatte)
November 26, 2023
 Kilde
Samlet bedømmelse:
5.0
CP
Carlos P.
Grundlægger
"Intercom rydder en masse af rod og forvirring for delte indbakker."
Hvad kan du bedst lide ved Intercom?

The ability to snooze and leave internal notes are gold. It's a big step up from assigning coloured tags to people, and the risk of deleting emails as well.

Hvad kan du ikke lide ved intercom?

Limited number of users and linking issues to Jira need the additional add on (which we can't get because of IT restrictions).

Hvilke problemer løser intercom, og hvordan gavner det dig?

Intercom makes sure nothing is missed and we can keep an eye on customers waiting for a reply.

Mid Market (51-1000 emp.)
November 26, 2023
 Kilde
Samlet bedømmelse:
5.0
SG
Sofia G.
Grundlægger
"Meget nem at bruge."
Hvad kan du bedst lide ved Intercom?

The display design is very comfortable and is easy to find the tools we need.

Hvad kan du ikke lide ved intercom?

Sometimes it takes a little while for the chat's clock to get the right time in which the chat was assigned.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Is helping us to do our best to communicate with our customers to solve their issues and give them a great customer service experience.

Mid Market (51-1000 emp.)
November 24, 2023
 Kilde
Samlet bedømmelse:
5.0
LM
Laurent M.
Grundlægger
"hurtig app"
Hvad kan du bedst lide ved Intercom?

It gives you different possibilities to interact with the intercom community

Hvad kan du ikke lide ved intercom?

it keeps me busy by discovering new features and services offered.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Customer support channel and marketing channel

Small Business (50 eller færre ansatte)
November 24, 2023
 Kilde
Samlet bedømmelse:
5.0
IE
I Visa E.
Grundlægger
"Fantastisk platform!"
Hvad kan du bedst lide ved Intercom?

I believe it is a very efficient and friendly tool to use. The interface is quick and clear.

Hvad kan du ikke lide ved intercom?

I do not have any negative comments for the platform at the moment.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Speaking to the customers live, through Chat. It helps me to connect with the customer and to provide all the information he/she needs. The AI tool is wonderful, allowing us to communicate ideas in a complete and a professional way.

Mid Market (51-1000 emp.)
November 24, 2023
 Kilde
Samlet bedømmelse:
5.0
Iñaki G. avatar
Iñaki G.
Produktkommunikationsanalytiker
"Muy comoda y multidisciplinaria."
Hvad kan du bedst lide ved Intercom?

Todas las posibilidades que ofrece y que se pueda hacer todo lo vinculado a personas usuarias, leads y atención al cliente desde una misma pantalla.

Hvad kan du ikke lide ved intercom?

Quizás que entre tanta información que almacena a veces puede ser difícil encontrar algunas cosas.

Hvilke problemer løser intercom, og hvordan gavner det dig?

A centralizar todas las comuinaciones de engagement con las personas usuarias de la aplicación. Gracias a Intercom pudimos atacar, con distintos formatos de piezas de comunicación, a diferentes segmentos como churn, trial ended, y muchos más.