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Intercom logo
Intercom
Problemfri kundekommunikationsplatform
4.5
(2,927)
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Intercom anmeldelser og produktdetaljer

Oversigt over samtaleanlæg
Hvad er intercom?

Intercom er en kundeserviceplatform, der omdefinerer kundesupport ved at forenkle processer og eksekvering for sine kunder. Intercom er designet til at forbinde virksomheder med deres kunder gennem nem beskedudsendelse og automatisering. Gennem teknologi understøtter Intercom teams med de rigtige værktøjer, der sikrer bedre effektivitet.

Om os Intercom, Inc.
År grundlagt 2011
Firma størrelse 501-1000 medarbejdere
Hovedkontor San Francisco, Californien, USA
Sociale medier
Intercom kategorier på Findstack
Stil spørgsmål om intercom
Hvad intercom er bedst til?
Hvordan er Intercom sammenlignet med ChatBot?
Hvad er fordele og ulemper ved intercom?
Intercom produktdetaljer
Capabilities
AI
API
Segment
Lille virksomhed
Midtmarked
Enterprise
Deployment Cloud / SaaS / Web-baseret, mobil Android, mobil iPad, mobil iPhone
Support 24/7 (liverepræsentant), chat, e-mail/helpdesk, ofte stillede spørgsmål/forum, vidensbase, telefonisk support
Kurser Dokumentation
Sprog Engelsk
Intercom funktioner
Agentsamarbejde
Agent Performance Analytics
Audio- og videochat
Automatiserede svar
CRM Integration
dåse Responses
Chat kryptering
Chatoversigt
Chat Routing
Chat-tags
Chatudskrifter
Chatoverførsel
Chatbot integration
Co-browsing
Tilpasset Branding
Chat-widgets, der kan tilpasses
E-mail-integration
Indsamling af feedback
Fildeling
Mobil kompatibilitet
Flersproget support
Offline beskeder
Proaktive chatinvitationer
Køadministration
Chat i realtid
Social Media Integration
Indtastningsindikatorer
Besøgsanalyse
Besøgsinformation Dashboard
Besøgende sporing
Intercom medier
Samtaleanlæg 0
Samtaleanlæg 1
Samtaleanlæg 2
Samtaleanlæg 3
Samtaleanlæg 4
Intercom skærmbilleder
Ansvarsfraskrivelse
Vores forskning er kurateret fra forskellige autoritative kilder og beregnet til at give generel rådgivning. Vi garanterer ikke, at vores forslag vil fungere bedst for hver brugssituation, så overvej dine unikke behov, når du vælger produkter og tjenester. Del gerne din tilbagemeldinger.
Sidst opdateret: juli 14, 2024
Intercom logo
2,927 Intercom Anmeldelser
4.5 ud af 5
Mid Market (51-1000 emp.)
November 26, 2023
 Kilde
Samlet bedømmelse:
5.0
SG
Sofia G.
Grundlægger
"Meget nem at bruge."
Hvad kan du bedst lide ved Intercom?

The display design is very comfortable and is easy to find the tools we need.

Hvad kan du ikke lide ved intercom?

Sometimes it takes a little while for the chat's clock to get the right time in which the chat was assigned.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Is helping us to do our best to communicate with our customers to solve their issues and give them a great customer service experience.

Small Business (50 eller færre ansatte)
November 26, 2023
 Kilde
Samlet bedømmelse:
5.0
CP
Carlos P.
Grundlægger
"Intercom rydder en masse af rod og forvirring for delte indbakker."
Hvad kan du bedst lide ved Intercom?

The ability to snooze and leave internal notes are gold. It's a big step up from assigning coloured tags to people, and the risk of deleting emails as well.

Hvad kan du ikke lide ved intercom?

Limited number of users and linking issues to Jira need the additional add on (which we can't get because of IT restrictions).

Hvilke problemer løser intercom, og hvordan gavner det dig?

Intercom makes sure nothing is missed and we can keep an eye on customers waiting for a reply.

Small Business (50 eller færre ansatte)
November 24, 2023
 Kilde
Samlet bedømmelse:
5.0
IE
I Visa E.
Grundlægger
"Fantastisk platform!"
Hvad kan du bedst lide ved Intercom?

I believe it is a very efficient and friendly tool to use. The interface is quick and clear.

Hvad kan du ikke lide ved intercom?

I do not have any negative comments for the platform at the moment.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Speaking to the customers live, through Chat. It helps me to connect with the customer and to provide all the information he/she needs. The AI tool is wonderful, allowing us to communicate ideas in a complete and a professional way.

Mid Market (51-1000 emp.)
November 24, 2023
 Kilde
Samlet bedømmelse:
5.0
Iñaki G. avatar
Iñaki G.
Produktkommunikationsanalytiker
"Muy comoda y multidisciplinaria."
Hvad kan du bedst lide ved Intercom?

Todas las posibilidades que ofrece y que se pueda hacer todo lo vinculado a personas usuarias, leads y atención al cliente desde una misma pantalla.

Hvad kan du ikke lide ved intercom?

Quizás que entre tanta información que almacena a veces puede ser difícil encontrar algunas cosas.

Hvilke problemer løser intercom, og hvordan gavner det dig?

A centralizar todas las comuinaciones de engagement con las personas usuarias de la aplicación. Gracias a Intercom pudimos atacar, con distintos formatos de piezas de comunicación, a diferentes segmentos como churn, trial ended, y muchos más.

Mid Market (51-1000 emp.)
November 24, 2023
 Kilde
Samlet bedømmelse:
5.0
LM
Laurent M.
Grundlægger
"hurtig app"
Hvad kan du bedst lide ved Intercom?

It gives you different possibilities to interact with the intercom community

Hvad kan du ikke lide ved intercom?

it keeps me busy by discovering new features and services offered.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Customer support channel and marketing channel

Small Business (50 eller færre ansatte)
November 23, 2023
 Kilde
Samlet bedømmelse:
5.0
Oleg K. avatar
Oleg K.
Grundlægger
"Fantastisk kundesupport og engagementsplatform med AI chatbot"
Hvad kan du bedst lide ved Intercom?

User Segmentations, Help Center, and engagement features

Hvad kan du ikke lide ved intercom?

Pricing for reached users. It is too expensive for email marketing.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Help Center, Customer support via Live Chat and AI Chat Bots, User Onboarding

Small Business (50 eller færre ansatte)
November 20, 2023
 Kilde
Samlet bedømmelse:
5.0
IW
Irchell W.
Grundlægger
"Uundværligt værktøj for ethvert CS-team"
Hvad kan du bedst lide ved Intercom?

Speed of service, user interface, ease of use, ease of implementation. It's a joy to setup and even better to use. Great, great, great fan of the product.

Hvad kan du ikke lide ved intercom?

Setting up conversation tags could be easier. And adding HTML to articles would be a nice feature.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Intercom solves the need to have seperate tools for your knowledge base, product tours, chat service, email inboxes.

Small Business (50 eller færre ansatte)
November 17, 2023
 Kilde
Samlet bedømmelse:
5.0
Krystal T. avatar
Krystal T.
Driftsleder for kundesupport
"Syv års problemfri support med intercom som vores teams rygrad"
Hvad kan du bedst lide ved Intercom?

Over the years, Intercom has become our primary tool to service our customers, mixing chat, email support, and now a brilliant AI. Their constant innovation feels like having a tech-savvy buddy in our corner, making customer service incredibly painless for our team. It's been an uncomplicated tool to train new users on, and just as easy to scale as our team has grown over the years. I also appreciate that their team is always a quick message away if we have questions about our plan or features.

Hvad kan du ikke lide ved intercom?

My primary dislike would be the costs. While the basic features cover most needs, some of the more advanced capabilities and integrations will come with additional costs. As you start adding more advanced features to your contract, it's easy to begin to feel like you're being nickel and dimed.

Hvilke problemer løser intercom, og hvordan gavner det dig?

I've been with my team for seven years now, and during that time I've watched Intercom grow from being one of a few support tools we use to becoming the only tool we use to support our customers. The seamless integration of chat and email support has streamlined our communication channels and enhanced our overall customer service experience. Consolidating our channels into Intercom has led to a notable increase in our team's efficiency.

Mid Market (51-1000 emp.)
November 13, 2023
 Kilde
Samlet bedømmelse:
5.0
JB
Jennifer B.
Grundlægger
"Intuitiv billethåndtering"
Hvad kan du bedst lide ved Intercom?

I like that you can have messages sent to an email forwarded to intercom for easy ticket management. I love that you can write notes in the tickets and use gifs in the notes as well - this is great for having fun with the team while collaborating to resolve a ticket. The reports are intuitive to use. I love that you can create and mange articles for clients through intercom. The automatic tagging features are fantastic. I like that everyone sees the tickets - easy to collaborate. Over all a very intuitive program for a customer success team who handles incoming tickets.

Hvad kan du ikke lide ved intercom?

I would like the option to have a longer notification sound. Notifications can be delayed. I don't like that the ( <3 ) heart was removed/moved - this was a quick way to view your positive comments from clients. I don't like that the intercom mobile app does not have all the same important features as on desktop - such as I can not post pictures/gifs to notes when on mobile and I can not add a subject to the chat. I have to return to desktop to complete this.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Intercom provides a fully open ticket managing system that allows for easy collaboration by having all team members be able to see all chats at once.

Mid Market (51-1000 emp.)
November 11, 2023
 Kilde
Samlet bedømmelse:
5.0
RN
Raj N.
Grundlægger
"Fordele og ulemper ved at bruge intercom"
Hvad kan du bedst lide ved Intercom?

The ease of adaptability, the new feaures like AI interegation, easy to interact with costumers and also provide support. Have been using intercom for 1 year now and the exprience has been amzing so far and with new features coming up it is the best.

Hvad kan du ikke lide ved intercom?

No private buckets, this feature needs to be added.

Hvilke problemer løser intercom, og hvordan gavner det dig?

The easy of customers reaching out to support and also the ease of segerating the type of chats based on their importance is the best and help a lot to prioritise tasks.

Small Business (50 eller færre ansatte)
November 06, 2023
 Kilde
Samlet bedømmelse:
5.0
AF
Alexandra F.
Grundlægger
"Det er en fantastisk måde at have e-mail- og chatsamtaler i den samme app"
Hvad kan du bedst lide ved Intercom?

Intercom is very easy to use and it helps a lot that you can change a sentence to more friendly, and the person who reads your messege will have a better experience interacting with you.

Hvad kan du ikke lide ved intercom?

At first it´s a little confusing but once you have the hand of it is very easy

Hvilke problemer løser intercom, og hvordan gavner det dig?

Menu requierments, and helping upload information to their websites.

Mid Market (51-1000 emp.)
November 05, 2023
 Kilde
Samlet bedømmelse:
5.0
GP
Gregory P.
Grundlægger
"Fantastisk ansøgning til forretningsformål"
Hvad kan du bedst lide ved Intercom?

What I like best about intercom is that you can customize and make your own makro for the convenenience of creating an email response. This helps us a lot in terms of sending responses.

Hvad kan du ikke lide ved intercom?

What I dislike about Intercom is that you need to regularly check if there was already a response made one you sent an email. I would like also for more customizable signature.

Hvilke problemer løser intercom, og hvordan gavner det dig?

Intercom is helping us by sending an alert once a chat or an email response was received. This will greatly help us reply in a timely manner for our customer service.

Mid Market (51-1000 emp.)
November 03, 2023
 Kilde
Samlet bedømmelse:
5.0
TC
Tamya C.
Grundlægger
"Nem at bruge, så mange fantastiske funktioner"
Hvad kan du bedst lide ved Intercom?

I love the bot reply and the saved messages. I also love that i can assign messages to coworkers very easily. If a coworker needs assistance with a message i can easily access their inbox and help them rather than going back and forth. I enjoy the round robin because no one gets flooded with messages.

Hvad kan du ikke lide ved intercom?

The only downside is sometimes the auto replies are incorrect.

Hvilke problemer løser intercom, og hvordan gavner det dig?

No more emails, and more organization. No losing messages in inbox.

Small Business (50 eller færre ansatte)
Oktober 26, 2023
 Kilde
Samlet bedømmelse:
5.0
Carl H. avatar
Carl H.
Dokument ejer
"Fantastisk til support og at få feedback"
Hvad kan du bedst lide ved Intercom?

Nice UI. Probably the easiest platform to get started on. Their support is better than most every other company anywhere. Lots of options for gathering feedback from users to create better landing pages. Design of the support center they provide is really nice and really easy for anyone to use. Details on articles, like what users searched for and didn't find an article are useful for improving content so customers can self service instead of contacting us.

Hvad kan du ikke lide ved intercom?

Intercom won't base a profile on a persons email address so its difficult to see any past correspondence from the same person. A person that emails you and then enters their email on the chat won't be grouped as the same person, this shows up as two separate people. Intercom also bills for the number of people who contact you. There's been some bugs but they do seem good at fixing them.

Hvilke problemer løser intercom, og hvordan gavner det dig?

customer support

Mid Market (51-1000 emp.)
Oktober 26, 2023
 Kilde
Samlet bedømmelse:
5.0
JM
Josephine M.
Grundlægger
"Nem adgang til intercom"
Hvad kan du bedst lide ved Intercom?

There is an AI feature that is very useful when responding to the customers especially we are in a Business field.

Hvad kan du ikke lide ved intercom?

This looks like a chat from the customer and immediate response is expected from the customer service.

Hvilke problemer løser intercom, og hvordan gavner det dig?

This is the platform we utilize to engage in communication with our customers regarding their database or product concerns.