Intercom Anmeldelser og produktdetaljer

I like intercom when it comes to sending email and chatting with our partners with Blacklane. This is our most efficient channels when sending communications to our partners.

I cant find of any issues or something that I dont like about intercom. Maybe they can provide us with more skin availability to make it more personalize. Other than that, I love it!

As of this writing, I didnt experience any issues with intercom in sending communication and in chatting with our partners. Its perfectly working so far. I love it.

Intercom keeps us connected with our business needs. This platform itself is used to communicate directly to both clients and customers. In short, the application is handy.

Hands down to this platform as it gives a better way to communicate with our clients and customer. I have not seen any problems or encountered any issues with this platform.

This application contributed a lot to our business purpose. This has become our foundation for communicating with our business partners, customers and clients. It also mitigates the time we spend to interact with our customers.

It is easy to use and helps me help customers get their answers. For me it helps me stay organized and provide the best service. In addition to being able to create Macros to have better answers.

I think that it works as it was designed to work.

Customer support

I love the clean interface, easy to understand reporting, and the built-in AI features!

I would love to see more advanced features, like being able to edit an internal note for example.

Intercom is helping us better support our customers. We rely on Intercom's CSAT ratings, reporting, and AI to help steer our team in the right direction!

The best thing I like about using Intercom is that you can have an automated chatbot to free the company from repetitive questions from our customers and to help businesses communicate with them in real-time. It is also designed to support not just chats but also emails, so it helps the company maximize the team's efficiency. It is easy to use and a great communication platform.

I don't have any reason to dislike Intercom, even the interface. It is excellent because it makes the employees' work more accessible and convenient. You can also review even the closed conversation.

It has a chatbot that can help the business answer the repetitive queries of the customers. It also has a lot of features that can support different problems. It is effective as a marketing tool to communicate to customers faster and much more accessible.

Intercom provides user friendly and manageable content which will empower users to finish their work load efficiently. The dashboard is one of the easiest interface that I have seen and nothing that I could ask more.

The least helpful is when you finish sending email that you will not be able to see your response again and you will not have the option to review those that was sent.

Intercom helps resolve the problem when you call the guest and they are not answering. We can easily send them communication and tell them the update on their booking. Intercom also helps resolve communication issue when the guest does not have a phone line or mobile number that they can use to contact us.

Intercom is easy to use and very easy to navigate and edit the settings.

AS per the moment I don't have nay dislikes about intercom.

I haven't experience any issues with intercom yet.

The features where I can set on away status but would still be able to receive response from my existing email/chat. I love the part where I can also see my Team mates inbox and numbers of people logged in. I love it that I can edit my name as well and it would appear in Macro, I used different phone name due to my name spelling is kind of complicated so this feature is very helpful to me.

Sometimes Im forgetting to seat re-assign replies. It would be helpful if there's an email notification or constatnt reminder that I did not select re-assign replies whenever I select Set as away status.

Reassigning emails/chats whenever I'm away. Balance workloak assignment as well.

Being able to generate a list of customers based on specific criteria.

Not being able to automate a campaign with a premade list outside of intercom to match the name (dynamic field) and email address.

Getting to see which customers I can reach out to and generate lists. And get fast data around usage.

It is nice that it notifies me and allows for me to free my dashboard without closing out of the conversations!

I wish it was better and evenly distributing the messages that come through!

It's allowing for us to resolve issues between our customers with efficiency!