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E-bot7 is the most engaged and supportive vendor we have worked with so far. We launched our chatbot within an incredibly short time period of 14 days, thanks to their plug-and-play solution; during that time, they greatly supported us to ensure that we can hit our launch date and also shared best practices on every step with us. Furthermore, e-bot7's back end is very intuitive and what excites us even more is that we are now able to route conversations to different support channels based on eligibility.

We have experienced various issues with our WhatsApp integration, but e-bot7 was super supportive and focused on resolving the issues as soon as possible.

Through e-bot7's chatbot solution we are able to both significantly reduce our live chat volumes and reduce customer waiting times by 60%.

I have been working with e-bot7 and their chatbot solution since 2017. The solution has helped automating our customer service very efficiently at the pleasure of our customers. Also, the solution is really easy to implement. Their customer support is great - they are solving issues that arise on our end as soon as possible!

Our first use case did not show results as quick as desired, but e-bot7 helped out by taking a deeper look into it and trying to make it work.

E-bot7's solution enables us to automate ~80% of our customer service requests so that our agents are able to focus on more complex issues right away which is highly appreciated by our customers.

Our chatbot offers another digital communication channel for our customers. The Bot can process simple customer concerns independently. It also helps us with advice on our products. Due to the high level of automation, it is a good support in customer service. The bot's settings are easy to make, although there are many functions. If something does not work or you need any help, a great customer service is available and supports you in troubleshooting.

The only thing that comes to mind here is the display of the console on other mobile devices. Here, for example, the answer options are not completely written out. But otherwise there is nothing negative to say about our chatbot. It works great and does exactly what we were interested in doing.

Our bot handles simple business transactions. It helps us in customer service and provides a 24/7 service offer.

The platform is easy to use & integrate. e-bot7 has a great team that provides quick & helpful support, if you need it. Integration was quick, our Chatbot is now one of our busiest colleagues.

Absolutely nothing, everything is great.

With the Chatbot we can now quickly & adequately adress most customer inquiries online 24/7.

Very friendly and easy-to-use user interface for building bots. Great integrations with major CRM and ticket systems like Zendesk or Salesforce. Very cool hybrid features so that agents can jump in again at any time. Cool statistics for extremely valuable insights.

During the project we got shifted to another customer success manager which was fine for us but staying with the one we started would have been better.

-24/7 -Reduced Waiting time -Support in their own language -Proactive determining their problem/question -Reduced total handling time

The solution is easy to implement and really helps to automate our support requests. After a short period of time we were able to automate more than 67% of our incoming first level support requests. Furthermore, the Contextual Dialog Editor helps us to automate parcel tracking. This is very convenient, especially during Corona Times as we have seen an increase in requests from our customers. I can only recommend this solution. The team is also very friendly and always there for us if we have any requests.

The whole AI topic was quite new to us so we had to train our employees a little bit. I guess this is the case for all solutions. With its customer success team e-bot7 really helped us to get up to speed so this was really amazing. They have also just recently released a help-center which helps us to find answers quickly. We love giving pro-active feedback so the team can improve.

We automate first level support requests and parcel tracking. This helps us to save costs and even more importantly time in our customer service. The hybrid Agent+Ai® also helps our agents to focus on the stuff that matters as they have a reduced AHT.

I like the usability of the e-bot7 tool with the possiblity to create your own faq or decision trees. Furthermore the human takeover by the tool is very easy. They already have experiences with the genesys integration which would be very helpful for us. Our contact person are reachable at any time and we´re very flexible at our agile project.

We used the corona bot of e-bot7 which actually did not have any special effects oder use cases. It was fine, but i was not better than the other corona chatbot I´ve seen. Maybe I expected too much.

We´ve implemented our first website chatbot which allows us to generate sales and deliver frequently asked questions about that product to our customers. Our benefit is to sell our product and answer faq automatically - without the help of our service employees. They can spend their time by dealing with more complex business issues.

The implementation was very quick. Even though we did not have a lot of data to train the system with we were able to pick up speed in the first week because of the hybrid training. Now we have a lot of automation. Especially in our industry this is really helfpul.

All very positive! There were 2 features which I asked the team about. The CS was very helpful and said that these are on the roadmap. Nice to see everyone thinking from the customer’s point of view here!

Customer Service Inquiries 24/7

Easy integration, great onboarding, and well thought out product with an ideal product market fit relating to customer service and automated digital chat bots. This may be hands down the standard when it comes to perfecting one’s customer/client communication there is.

Not really disliking anything, everything I had struggled with in the beginning my account managers were quick to reach out and to sort it out. 👍🏻

Automated customer success and leadgen on website.

efficiency increase, greatful UX/UI, reducing costs, helpful data insights about customer support processes

Some features are missing, but I guess that they will implement those in the future

Cost reduction, efficiency increase, increase of customer satisfaction, higher conversion rates