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We've been looking closely at using AI in customer service because we previously couldn't handle the number of customer requests anymore, especially at peak times. A Hybrid AI solution (support agents intervene when needed) was of great importance to us and we found out that the one from e-bot7 is the most advanced out there. And that has definitely proven to be the case so far: Both our customers and our agents love the solution. Also, we are amazed by the fast implementation and overall simplicity. Great stuff!

Looking into the topic of AI without any previous knowledge was very time-consuming. But no unfortunate hiccups experienced so far.

We have added an additional channel through which customer service requests can be solved 24/7. Significant cost savings due to ~70% automation of all messages.

We thought it was hardly possible to have the solution implemented after about two weeks. Big shoutout to e-bot7. This has allowed us to directly experience the benefits. Further advantages include: -No need to rely in our internal IT teams (no technical knowledge required) -The platform is intuitive and easy to use -Self-learning chatbot which does not require larger manual effort on our side

Minor bugs occur from time to time, but e-bot7 resolves them instantly.

e-bot7 helps us to serve a large part of the requests that would otherwise have been served by our agents - thus freeing up internal resources that can be spent on more complex tasks. After only three months, we have realized cost savings of approx. 80K€. Customer satisfaction has also increased due to the fast and easy service.

e-bot7 offers a great solution that can also be used by non-coders due to its simplicity. The implementation of the solution happened quickly and smoothly, followed by an efficient onboarding process. With e-bot7, you can easily create conversational flows to provide outstanding 24/7 customer service.

Customers have reported delays when interacting with the bot on their mobile devices, but this issue was solved after it has been flagged up to e-bot7.

We have launched a scalable 24/7 customer service through automation that provides great value both to our customers and our organization. Benefits include substantial decrease of customer waiting time as well as increase of customer retention.

-Intuitive platform -Easy bot-building -Insightful analyses and reports -3rd party integration (we use Zendesk) -Updates and new features rolled out frequently -Great support from e-bot7 in any matter

We didn't experience major issues yet. As for minor issues, e-bot7 is very attentive and tries to instantly resolve them.

e-bot7 helps us interacting with our customers around the clock. Human interaction have been decreased by about 80%, allowing our agents to focus on more complex requests. We are quite happy with the results so far.

To start with, the console of e-bot7 is super intuitive and no technical knowledge is required to, e.g., create answer flows and make modifications. The onboarding has been very insightful and the support of e-bot7's CS team is great - they are always available and do even proactively demonstrate how to use the console in the best possible way, tailored to our needs needs and wants. Also, the e-bot7 constantly reviews the roadmap to ensure that everything goes as planned. Big shoutout!

It's hard to pick upon something that could be improved. Something that comes to mind could be increased automated reporting, but this is complaining at a high level.

e-bot7 helps us to cope with an increased number of support requests that have been previously resolved by our CS agents. Benefits include freeing up agent capacity so that they can focus on more complicated requests, reduction of customer waiting time as well as significant increase of customer satisfaction.

There are several things to mention, here are the three most crucial ones for us: -Great collaboration with the Customer Operations team - we can always rely on effective communication, immediate support and decision guidance. -Easy and intuitive bot building platform - no technical knowledge is necessary for our agents. -Quick implementation of the solution in only 3-4 weeks of time.

So far, we have had a very positive experience with e-bot7. There is nothing to complain about currently.

Significant increase of customer satisfaction through self-service options for our customers and automation of customer service requests.

We are using Zendesk for our customer support operations and are super happy ever since the solution of e-bot7 was implemented. E-bot7 was recommended to us when we were looking for a vendor who seamlessly integrates with Zendesk; our customer service requests increased rapidly which is why needed a solution, beyond the automation of only FAQs. The implementation was quite easy and fast. The support we receive from e-bot7 is great - they are absolute experts in what they are doing. We are currently evaluating further use cases in order to scale our customer service operations.

There is nothing to mention except for occassional service disruptions, but e-bot7 is working on that and it seems that disruptions are already becoming less.

The solution allows us to automate chats (about 67% to date) and, hence, enable our support agents to focus on more complex requests. We are extremely satisfied with the solution and are looking forward to adding further use cases.

We created our chatbot with e-bot7 approx. 16 months ago and the following is a summary of what we like best: -Implementation: Solution has been implemented in about 3 weeks. -Platform: Intuitive and therefore easy to use; all the functions are user-friendly. -Customer support: Whenever we have a problem / question, we can count on e-bot7 to receive great assistance.

In the beginning, there were a few issues with the Zendesk integration, but e-bot7 was investigating and solving the issue immediately. Other than that, there is nothing to point out. Absolute recommendation!

E-bot7's solution provides our customers 24/7 support (even outside of our working hours). Hence, we were able to both free up the capacity of our customer service agents through an extensive reduction of our chat volumes and reduce customers' waiting time to mere seconds.

E-bot7 is adding great value to our customer service. Most valuable is the fact that the solution can answer most of our requests directly through the extensive knowledge database. This database grows automatically during operation, without the need for manual work by our agents, making the solution very cost efficient. Also, it provides our customers with another interesting touchpoint, which significantly increases their customer experience (feedback from a recent survey). We are looking forward to many more months of deploying this amazing solution!

Downloading data from the analytics section happens to be slow, but e-bot7 is currently looking into this issue and will hopefully resolve it.

E-bot7's solution is a great tool that automatically answers simpler, frequently asked questions through which we save a significant amount of both money and resources. Win-win for both ourselves and our customers (customer satisfaction increased by about 31%, most recently).

The solution of e-bot7 was easy to implement (it only took us a few days) and the console is very intuitive thanks to the simple yet helpful features. We quickly realized that this is of great value for both our customers and agents.

We've only been on board for a few months and haven't encountered any problems yet. All good so far!

With e-bot7 we can offer 24/7 service for our customers. Although we have only been with e-bot7 for a short time, we already see a tendency for our customer base to grow and for existing customers to stay with us.

My review is based on a few years of experience with e-bot7 (I do have the comparison with another vendor): -I can assure that e-bot7 always meets / exceeds our expectations -If we have any questions, the e-bot7 team is directly available and in case of suggestions or requests from our side, they implement them right away -E-bot7 does also proactively give recommendations for further use cases.

There is not much to complain about on our end, the analytics section could be a ltitle more insightful.

Thanks to e-bot7's solution we were are able to reduce our customer service costs by reducing the staff needed to handle customer service requests through the deployment of an efficient chatbot. Also, customer service requests can be handled at any time.

We do really like e-bot7's AI solution. The cooperation with e-bot7 ran smoothly througout the whole journey - from the definition of the use cases to the go-live of the chatbot. The support from e-bot7 is first class. Due to the cooperation with other customers from our industry, e-bot7 already had a certain expertise and was able to define promising use cases. Furthermore, the product itself is very easy to use for us, we do not need any technical understanding. We never thought that the chatbot could handle such a high ticket volume, to the benefit of our customers and us agents.

We would love to see more performance insights in the analytics section, e.g. if the performance of the chatbot was improved after changes were made in the contextual dialog, since we are trying out a lot regarding the dialogs. E-bot7 is working on this though.

Primarily, handling large ticket volumes. AI has now become a crucial part of our customer service.

There are many things worth mentioning: -Console is straightforward and absolutely understandable for Customer Service Agents (no technical knowledge required). -Chatbot learns by itself (no manual effort required). -Great support from e-bot7 whenever needed (e.g., in case of technical issues).

We have experienced an issue with the chatbot sending out inappropriate answers in the very beginning, although the confidence level was set to a high level - but the technical issue has been fixed by e-bot7 instantly.

Our recent survey has shown that our customers demand digital solutions as well as self-service options for customer service. We are glad that we came across the solution of e-bot7 as the Net Promoter Score increased significantly (24/7 service, zero waiting time, etc.).

Customer support, something that is really great at e-bot7: Support whenever needed, fast replies and meetings scheduled according to our availability! Some more points that we appreciate a lot: -Onboarding process: great and easy. -User experience: smooth and insightful environment, also for non-tech people. -Integrations: wide range of possibilities, works greatly with any internal system that we have.

Not every language that we would like the solution to cover is available yet, this can be improved. However, e-bot7 says they are working on covering further languages soon. Also, we expected quicker results, but e-bot7 was really helpful with that by looking into our specific use cases.

First and foremost, we are reducing the number of contact moments from our CS agents, providing our customers quick answers 24/7.

-Very intuitive and easy to understand console. -Solution works perfectly with our customer service platform. -Available in different languages (great benefit for our multinational customers). -Chatbot learns automatically and does not need to be trained manually by our agents. All in all, very efficient solution that greatly reduces the workload of our human agents!

-Service was interrupted sometimes in the beginning so the console was not available, but fixed by e-bot7 instantly.

-Great increase in efficiency as a great amount of requests can be handled simultaneously. -Improved agent experience due to intuitive console as well as focus on more complex requests. -Improved customer customer experience due to instant support.

How is it possible that an AI solution is so simple and intuitive? Go check out e-bot7 and convince yourself! Our agents love working with the solution, it is so easy to handle, and the solution is used by the majority of our customers.

Process of exporting conversational data was faulty. Other than that, we did not experience other issues so far.

Our customers are now able to receive virtual support instantly, and whenever they want. Most of the marketplace customer requests are repetitive so our agents do not have to repeat answers over and over again; instead, they can concentrate on more complex tasks.

AI behind the platform of e-bot7 is powerful. Platform is quite intuitive and therefore quick to understand and easy to operate. Besides, use cases are very successful on our end so far and the support we receive from the e-bot7 team is great as they do really care and strive to lift our customer service to the next level.

There is nothing to point out here. We are happy with the solution so far, since our use cases turned out to be successful.

e-bot7's AI lifts our customer service to the next level by solving repetitive requests and, therewith, freeing up our agents' time to focus on the most complex requests.

e-bot7's solution exceeds our expectations. We do especially like the dashboard that provides insights on analytics, as well as the dialogue editor which is extremely easy to handle. In general, the AI is very simple and powerful. Absolutely recommend!

There is not really anything to mention. Some smaller issues have been solved by e-bot7 straight away. We were with a different vendor before; e-bot7 stands out.

Through automation, the solution eases our customer service agents' workload. Customers get instant support or are directed to the right place. Both customers and agents highly appreciate the solution.

The possibility it gives us to manage simple and repetitive customer requests. Very good and friendly support. Easy to customize the look and feel.

The contextual dialog interface is tedious when creating or editing. Problems with alerts for new messages not showing up or not long enough depending on the browser.

Manage simple and repetitive customer requests. Accompany customers through their purchasing process by asking them questions about their situation and needs and sending them a link to the corresponding product.

After having tried different chatbots, we can tell that ebot7's solution is the one we like best: The interface is very intuitive as well as efficient; for instance, changing functionalities of the chatbot is simple and does not require technical knowledge. The e-bot7 team was super supportive in the beginning as they were very attentive by helping us to decide which package fits our needs best, setting up demo calls, and ensured a smooth onbarding and implementation of the solution.

There is not really anything to complain about. In the beginning when the solution was implemented we felt that the analytics section could have been more insightful through additional statistics. This was the feedback we provided e-bot7 with and they constantly worked on improving that section, which we are totally fine with now.

With e-bot7's solution our customer service agents do not have to deal with easier and repetitive customer requests anymore and, hence, can focus on more complex requests right away. Our recent customer survey revealed that this is highly appreciated by our customers as they do not experience long waiting times anymore, resulting in an overall increase of customer satisfaction. As our international customer base continues to grow, we are looking to implement another bot.