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ease of use. inexpensive for start up/fledgling companies

i wish you had way cooler ring tones. and maybe good hold music.

low cost telecommunications

OpenPhone made it very easy to set up a toll-free phone number for my business at a reasonable price. I love that I can add additional numbers if I need to, and that I can customize my voicemail.

Not much to dislike. I have been getting a lot of OpenPhone emails, but I understand this is just part of the onboarding process.

OpenPhone allows me to have a business phone number that I can put on my product packaging, as required by the US government.

OpenPhone has been great to have for my small business with 3 different numbers. The service is reliable, the options to customize are top-notch, and customer service has been responsive and helpful. The cost is reasonable, and even through the massive changes of registering 800 numbers and business numbers we use to text clients, they've guided us through the registration processes to keep our texting functionality active.

Their customer service must work while I'm sleeping, since I don't usually get a response to my emails for help until late at night or overnight. But thankfully I haven't had any issues that have required immediate assistance.

Allows me to keep my business calls in an app with business hours, so my phone isn't ringing when I'm not working.

I liked the best is their interface is so Much good

Well I dislike that their must be live chat option rather than an Email

Open Phone give us unlimited msgs while other has limitation

I love Open Phone - its user friendly , and the Customer Support Staff are great . I love the features that the platform offers and many settings to customize how you like.The ease of use in setting things up , and day to day use of gathering messages or replies .

Sometimes previous messages disappear ( not sure where they go ) but they turn back up when and if this does happen .

I love that it allows me to see everything right here in the platform - my calls, texts voicemails, missed calls etc . Its a very nice way to stay on top of connecting with people .

Having one phone number for everyone. We can all discuss the calls and texts and discuss before responding. If a colleague is on a call, I can even see they are still actively on the call.

No hardware available. This won't be replacing the true office phone. But this has much better funcationalilty than the traditional VOIP office hardware.

I left Ooma because SMS didn't come standard, and if I upgraded Ooma the SMS system wasn't very user friendly. OpenPhone does a great job with group SMS and group calling.

Love that every phone call has a summary that is organized into bullet points. The texting feature is great as well as it consolidates phone calls, text and voice mails per number so that you can easily reference previous communications.

Have not found any downsides yet. Maybe a call que system for multiple phone calls come in at the same time. Maybe the function is there and I am not aware of it.

Direct communication with our clients. Also helps to minimize outdated hardware associated with typical landlines.

Keeping my phone number internationally, all in one professional phone system solution, Ease of Use, Great Customer Support

I bit expesnsive and I wish they had 3/4/G data sim card solution included and or optinal

Phone solution while traveling abroad, I can still keep my number, VOIP,

One of the standout features of OpenPhone is its seamless integration across devices. The ability to have a dedicated business number on my mobile device, desktop, or laptop ensures I'm always connected and responsive, regardless of where I am.

One potential drawback I've encountered with OpenPhone is the limited customization options for call routing and advanced features compared to some other similar platforms.

OpenPhone effectively resolves the issue of managing multiple phone numbers or devices for business communications. Consolidating all calls, texts, and contacts into one platform streamlines my workflow and ensures I never miss an important client message or call. This consolidation has significantly improved my responsiveness and overall communication efficiency.

I love how everything is integrated into my CRM so all texts, calls, voicemails, everything get's tracked, so I never forget something a client said, and no client can ever say they said something when they really didn't. Love the synopsis of phone calls too with the follow up recommendations.

Only downside I saw was the porting process took a while and I'm still waiting for my CallerID to be listed properly, but that's not really their fault, it's the whole system for the phone industry.

It tracks everything and ties it all right into my CRM, so I never lose track of details for a project that may have been on a phone call or text. Very good at keeping clients to their word.