Respond.io baggrundssløring
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Respond.io
Gør samtaler til forretningsresultater
4.8
(152)
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Respond.io Anmeldelser og produktdetaljer

Respond.io Oversigt
Hvad er Respond.io?

Respond.io er AI-drevet konversationsstyringssoftware. Funktionerne inkluderer en delt indbakke (WhatsApp, Facebook Messenger, Instagram, Telegram osv.), avanceret workflow-automatisering, broadcast- og supervisor-dashboard-analyse. Det er meget tilpasseligt og håndterer højvolumen messages.

Om os respond.io
År grundlagt 2017
Firma størrelse Kun mig selv ansatte
Hovedkontor Kuala Lumpur, Malaysia
Sociale medier
Respond.io Kategorier på Findstack
Respond.io Produktdetaljer
Capabilities
API
Segment
Lille virksomhed
Midtmarked
Enterprise
Deployment Cloud / SaaS / Web-baseret, mobil Android, mobil iPad, mobil iPhone
Support 24/7 (liverepræsentant), chat, e-mail/helpdesk, ofte stillede spørgsmål/forum, vidensbase, telefonisk support
Kurser Dokumentation
Sprog Engelsk
Respond.io-funktioner
A / B-test
API-adgang
Revisionsspor
Automatiserede arbejdsgange
Batchbehandling
Cloud-baseret implementering
Overholdelse af overholdelse
Content Management
Indsamling af kundefeedback
Kundesegmentering
Datasikkerhed
Digitale signaturer
Dokumentgenerering
Træk og slip grænseflade
Email Management
Integrationsevne
Interaktive dokumenter
Mobil adgang
Multi-Channel levering
flersproget Support
Underretninger og advarsler
Implementering på stedet
Personalisering
Print Management
Realtidsanalyse
SMS håndtering
Social Media Integration
Skabelonadministration
Bruger tilladelser
Version Control
Respond.io Media
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Respond.io-skærmbilleder
Ansvarsfraskrivelse
Vores forskning er kurateret fra forskellige autoritative kilder og beregnet til at give generel rådgivning. Vi garanterer ikke, at vores forslag vil fungere bedst for hver brugssituation, så overvej dine unikke behov, når du vælger produkter og tjenester. Del gerne din tilbagemeldinger.
Sidst opdateret: juni 17, 2024
Respons.io logo
152 Respond.io Anmeldelser
4.8 ud af 5
Small Business (50 eller færre ansatte)
Februar 02, 2024
 Kilde
Samlet bedømmelse:
5.0
TT
Timo T.
Grundlægger
"Respond.io er en fremragende kundeserviceplatform"
Hvad kan du bedst lide ved Respond.io?

Multichannel customer service platform. Keep all the contact points highly organized and provide excellent customer service. You can have, for example, 50 email boxes connected and answer emails from one location while at the same time having all your Facebook pages connected too.

Hvad kan du ikke lide ved Respond.io?

I wish they would include more workspaces.

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

One place where you can see all the messages and emails and can answer customers fast and efficiently. No, any customer message goes unnoticed. The speed to reply to customer inquiries has improved tremendously while at the same time workload for support staff is more light.

Mid Market (51-1000 emp.)
Jan 22, 2024
 Kilde
Samlet bedømmelse:
5.0
TM
Tatenda M.
Grundlægger
"Det er en meget professionel platform til at kommunikere med kunder"
Hvad kan du bedst lide ved Respond.io?

It is very helpful in especially in this high technology times in which we are living.You need such platform to run your business to enhance quality contact and communication with your clients. The other good thing about Respond.io is that it can even do the work while you are available through the automated massages . I really appreciate this app

Hvad kan du ikke lide ved Respond.io?

So far I got nothing to dislike about respond.io

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

It's solving the problem of poor communication between businesses and clients,so by the help of respond.io it's now becoming easier for us to communicate with clients without delays

Small Business (50 eller færre ansatte)
Jan 04, 2024
 Kilde
Samlet bedømmelse:
5.0
PJ
Pascal J.
Grundlægger
"Fuldstændig bedst!!"
Hvad kan du bedst lide ved Respond.io?

Very easy to access with quick results. CRM has never been so easy. :)

Hvad kan du ikke lide ved Respond.io?

So far, I can't think of any because it has consistently been delivering.

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

We are using WhatsApp with respond.io, making it so much easier for me to chat with my clients via WhatsApp and get quick results. The clients also find it very effective in getting their problems solved effectively.

Small Business (50 eller færre ansatte)
December 18, 2023
 Kilde
Samlet bedømmelse:
5.0
AM
Almohanad M.
Grundlægger
"Pefekt plan med et fantastisk supportteam"
Hvad kan du bedst lide ved Respond.io?

One platform to respond to your clients from different platforms. Also their support team are always available and so their best to solve your issue.

Hvad kan du ikke lide ved Respond.io?

A bit expensive, but they offer great discounts to their loyal customers.

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

As a multichannel platform, respond.io allows us to communicate to our customers no matter what plafrom they are messaging us from.

Small Business (50 eller færre ansatte)
December 14, 2023
 Kilde
Samlet bedømmelse:
5.0
WH
Wadah H.
Grundlægger
"FYI, jeg har abonneret på en anden tjeneste før, men jeg har annulleret den for at slutte mig til dig."
Hvad kan du bedst lide ved Respond.io?

Ease of linking channels and working directly on them, responsive and quick support team.

Hvad kan du ikke lide ved Respond.io?

I can't pinpoint something specific as I am a new subscriber.

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

Consolidating all channels on one platform is excellent for us. Managing conversations and ensuring prompt responses to customers without delay is crucial to us.

Mid Market (51-1000 emp.)
December 04, 2023
 Kilde
Samlet bedømmelse:
5.0
IS
Ibrahim S.
It Manager
"Bedste service"
Hvad kan du bedst lide ved Respond.io?

The best customer support and follow-up service on all platforms

Hvad kan du ikke lide ved Respond.io?

Nothing all its very good to work with respond.io

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

Solve all communication problems between the company and the client

Small Business (50 eller færre ansatte)
November 26, 2023
 Kilde
Samlet bedømmelse:
5.0
AA
Andersen A.
Grundlægger
"En stærk allieret i kommunikationen med mine kunder"
Hvad kan du bedst lide ved Respond.io?

Its easy-to-use interface, the speed with which I can manage my contacts, different options to develop communication with my clients

Hvad kan du ikke lide ved Respond.io?

Sometimes it is slow loading all the options

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

your AI assistant

Small Business (50 eller færre ansatte)
November 20, 2023
 Kilde
Samlet bedømmelse:
5.0
JO
Joshua O.
Grundlægger
"Respond.io har været meget smidig og nem at bruge, den blev introduceret af mit firma, og jeg nyder at bruge den"
Hvad kan du bedst lide ved Respond.io?

I love how they send me email notifications for messages I miss when chatting with a customer; that's always been very helpful :)

Hvad kan du ikke lide ved Respond.io?

Sometimes I miss laptop notifications for new messages even though I have them tuned on.

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

Urgent messages from customers. Before respond.io, our customers only communicated with us via email and calls/texts, but since using respond.io, they can reach out to us urgently with respond.io, which has given us better customer relationship management.

Small Business (50 eller færre ansatte)
November 14, 2023
 Kilde
Samlet bedømmelse:
5.0
KC
Kevin C.
Grundlægger
"Nem at bruge, god app"
Hvad kan du bedst lide ved Respond.io?

I needed a software to control my service department, and we exclusively use WhatsApp. It was easier than I thought to set up the WhatsApp channel, and am loving how I can manage my team all in one place. The broadcast feature is great, as we can send mass messages to all our clients when needed. There are tons of features I haven't used yet, but even just having a place to manage WhatsApp communications has been well worth it for me. Also needed an app version so my agents can reply whereever they are.

Hvad kan du ikke lide ved Respond.io?

Haven't found any issues I don't like yet.

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

Costumer support through WhatsApp. Repond.io gave us a platform to centralize these communications.

Small Business (50 eller færre ansatte)
November 13, 2023
 Kilde
Samlet bedømmelse:
5.0
Anderson L. avatar
Andersen L.
Cs Manager
"Jeg har stor oplevelse med at bruge respond.io"
Hvad kan du bedst lide ved Respond.io?

I love how it easy to use, I used to work with Zendesk and I was worry after the team recomemend me respond.io, but I was really surprise after use for just a few days I found myself improving my team and my reports and with the new AI function, I believe it is one of the best on the market.

Hvad kan du ikke lide ved Respond.io?

At first I found it a little difficult to program some functions in responder.io, but as time went by I learned how to use it, even though it is a little difficult, it is worth it, because it gives you a lot of freedom in programming the way you think is best.

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

Respond.io is help me improve the way that my team work, with the AI assist, my team do not have mistakes anymore and the way that the job is done improved.

Small Business (50 eller færre ansatte)
November 05, 2023
 Kilde
Samlet bedømmelse:
5.0
FP
Fahmi P.
Grundlægger
"response.io gør det virkelig nemt og hjælper mig med at udføre mine arbejdsaktiviteter"
Hvad kan du bedst lide ved Respond.io?

When replying to messages with customers, we use the AI ​​feature which is very helpful so we can quickly respond to questions and input from customers

Hvad kan du ikke lide ved Respond.io?

There is no feature to block contacts yet, so if there are customers who spam, they cannot be filtered properly

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

to make it easier to respond quickly to customers so as to increase effectiveness in work

Small Business (50 eller færre ansatte)
Oktober 23, 2023
 Kilde
Samlet bedømmelse:
5.0
GM
Gonçalo M.
Direktør
"kraftig app til at kommunikere med kunder"
Hvad kan du bedst lide ved Respond.io?

It integrates seamlessly with Whatsapp, Instagram, Facebook messenger, telegram, and customizedchanels, you name it. It has AI now and it had become the main customer support channel in our agency. Also its ease of use helps our team to be connected every single day.

Hvad kan du ikke lide ved Respond.io?

I have Nothing worth mentioning at the moment.

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

Convenience for the customer since WhatsApp is the app most often used to communicate.

Mid Market (51-1000 emp.)
Oktober 23, 2023
 Kilde
Samlet bedømmelse:
5.0
WT
Waleed T.
Grundlægger
"Den bedste platform til at administrere indkomstkanaler på ét sted"
Hvad kan du bedst lide ved Respond.io?

The whatsapp intgration is great feature

Hvad kan du ikke lide ved Respond.io?

the AI feature I don't know how to use it

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

having all our inbound channels in one place and connect them with our crm

Small Business (50 eller færre ansatte)
Oktober 21, 2023
 Kilde
Samlet bedømmelse:
5.0
BS
Basma S.
Grundlægger
"meget dygtig"
Hvad kan du bedst lide ved Respond.io?

very easy to use all is the best app and use to used idont have any dislike about app

Hvad kan du ikke lide ved Respond.io?

all is the best app and use to used idont have any dislike about app

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

All customers are communicated quickly, professionally, easily and responsivelyلا

Small Business (50 eller færre ansatte)
Oktober 10, 2023
 Kilde
Samlet bedømmelse:
5.0
JE
Julian E.
Grundlægger
"Simpelt og praktisk ved at bruge platformen"
Hvad kan du bedst lide ved Respond.io?

Respond.io allowed us to reach all our customers through multiple channels in a truly effective way.

Hvad kan du ikke lide ved Respond.io?

That it is not possible to loop or launch a workflow from another effectively

Hvilke problemer løser Respond.io, og hvordan gavner det dig?

Unify communication channels with my clients