RingCentral MVP Anmeldelser og produktdetaljer

The software launches quickly once downloaded to your computer and has decent video quality and screen share capabilities. The mobile app for iOS is great.

RingCentral is not widely used by organizations, so if you are meeting with someone for the first time, they have trouble downloading the software and it often causes meetings to start late. The integration with Microsoft Outlook is terrible and breaks often.

Global screen share and calling is convenient for our international teams and clients/partners.

Ability to use this application on my mobile device and Ease of access

The inconsistency of the application. When utilizing the audio feature sometimes you are heard and sometimes you are not. Connection varies

Conference calling and video conferencing

allows me to call from my computer with different phone numbers, and integrates with SalesForce to track activity

sometimes has connection issues with the servers, and also occasionally has issues logging calls to salesforce

need to call from computer line

Apps on iOS and Mac. Integrates with Google Calendar fairly well. Decent integration with Plantronics headsets and software

Occasionally crashes and has connection issues. Interface is kludgy. Screen share could use more options for zooming and magnifying

Provides powerful voip and conference call capabilities. Cross platform screen share and chat features

Ring Central is great for for using a different number that can by synched to your mobile device

The microphone is disabled sometimes when calling from the desktop app. I enjoy the mobile app more then the computer based app. Seems less buggy

Assigning phone numbers to sales reps that are different then their direct lines

Online system to check voicemails/call history

Complicated system when trying to set up phone tree

N/A

There are many options for how you can configure your office's phone system.

Because of all the options things can get a little confusing. Occasionally our phone system seemed to "act up" and ring in weird ways, where our clients weren't getting through.

The ability to have one phone number that can be forwarded to our agents' cell phones is great. No one really works out of our main office, but it is still important to have a central office phone number.

The convenience of being able to send faxs through the internet as well as receive

It can be a little slow sometimes and the app can be kind of buggy. They have put out alot of updates to fix some issues.

Fax simplicity. Being able to send faxs more easily.

The application is organized and polished with a clean layout and easy access to voicemail, call logs and more. It looks familiar since it’s built to the size and shape of a cellphone.

No integration whatsoever with Salesforce to track calls like Outreach. No way to join two lines and drop out as warm transfer is not actually a warm transfer, which is awkward for sales transfers.

Just a backup in case Outreach is broken. Previously, it was our main dialing system.

The App for Ringcentral's mobile platform is the best I've seen in the industry. Their pricing is good for what you're getting. These are to two factors I would consider to be their strength.

Ringcentral seems to 'go down' nearly monthly. If you have a multi-line large office, Ringcentral is hampered with changes and their back-end integration has so many ways to interface it begins to feel like a maze through changes and updates to their software and dashboard. Their contracts are also un-ideal. Each time you add a new ringcentral line it extends your entire contract by the original duration. If you have a two year contract and add ringcentral, it locks in all lines for that duration of time. Creating flexibility ends up feeling like a prison.

Out-of-office communication is stellar. Mocking your cell phone as the primary office line is ideal for reaching clients. If you are an individual working as an independent contractor, or have a single line business Ringcentral is ideal.

Gives you a phone number without having to buy a separate phone for it

It is too easy to make calls. you click on the number by accident and it starts ringing out.

Having the phone for a business

Masks my home office number, portable/forwardable to be used with an internet connection or forwarded to my home office or mobile phone. Same number can be used for faxing and texting. Provides conference line capability.

The delay in the click to call forward. Difficult to make multiple calls in rapid succession. The interface is clunky. There is inconsistency between the desktop and web interface.

Provides continuity in a remote workforce. Masks personal numbers.

My favorite thing about the service is that I can take a day off without worrying about missing a call from an important client or vendor.

I haven't had any real problems with it. I have to remember to change when it goes directly to voicemail, so that I'm not bothered by it dinner or some other personal time.

My accessibility is greatly improved, and I can relax more although that seems strange, knowing that I'm not missing anything important.

I really like RingCentrals ability to receive calls anywhere using a desk phone, soft phone, or your mobile device. I also like its ease of use when setting up conference calls or video conferences.

From my experience RingCentals performance has been spotty at best. I have dropped a lot of calls when using my soft phone. This is a VoIP system though so the performance issues might be coming from ISP and not RingCentral.

RingCentral has given me the ability to answer my direct business line from anywhere. It has made me a lot easier to get ahold of. It has also improved my web and video conferences with its easy to use interface.

As an administrator using the product it's relatively straight-forward to add new users, order new phones, and manage the system. This is thanks to the streamlined interface on their site. Call clarity is above average and the feature set is impressive. Video conferences and screen-sharing work well assuming you have no troubles along the way.

More and more problems crop up as time goes on. Ghosting of calls where multiple people will be connected to a call but are unable to hear someone else who is in the call is becoming prevalent. Issues with one of the most popular browsers, Chrome, also prove to be an annoyance.

We're attempting to become more connected to each other and our clients. Some departments need to demo our product to customers, while others need to transmit information within the company. For the most part we can solve these business problems but the longer the system is in place the more I begin to wonder if it's sufficient. They boast a large set of features but maybe they're unable to succeed on all fronts.

It makes it easy to communicate between colleagues and customers.

Some of its features are difficult to find in the user panel.

Communicating with other people in different countries through VoIP.

RingCentral tries very hard to have their phone service be reliable. Their service itself rarely goes down which is great. Their support was actually not bad. They would flat out tell you if something in the admin portal was bad and would either teach you or do the process themselves depending on what you want. I like that.

RingCentral has the following struggles: - App management. RingCentral had multiple competing apps while we used them, and it was never clear which ones were deprecated. For example, their phone only app, was technically deprecated, but their other app (Glip) did not work with the Salesforce integration. - User management. Device and user management is archaic at best. Let's say you need to add a phone number that you have previously used to another user. If you aren't careful, it will double bill the user. Same if you want to add a physical phone to a softphone user. I found one user who was billed three times, or over $100! - Relationship management. Our RMs did not care that RingCentral naturally billed users more than expected due to the previous issue. They also didn't care that we could't delete unused users, since that would lower our bill. Due to these issues, I don't recommend RingCentral. Although, I recognize there must be good engineers and support workers.

We wanted a reliable VoIP solution that was easily to administrate. We did not get that.

The seamless transition of calls between devices such as softphones, computer application, and the desktop phone is effortless and not noticeable to the caller. The Salesforce integration was simple to set up and maintain.

Each time I make a call, I have the acknowledge the E911 warning, which becomes annoying. The call recording feature only stores calls going back 90 days. The administration panel is not the smoothest out there and can be frustrating to work within.

Having a dedicated office line instead of using our personal phones allows for us to be able to disconnect from work when we are "off the clock". The shared fax line is nice, though we have never used it.

I like the notification options - email, text, push, etc.

It is incredibly complicated to set up, especially compared to Jive, which we came from. Their promise of meeting competitor pricing is not completely accurate and they will do anything to get out of it. It is pricey compared to alternatives. The support is terrible - it takes forever to get through to someone and they usually mess up the phone line worse than it originally was. Call routing is tedious and not user friendly. The phone does not actually ring for every call on iOS, but they refuse to admit it is an issue. You cannot see a call waiting if you're on the line, so if you're talking to a technician you can't see that a customer is calling in to hang up on the technician and take the call.

We can answer the phone when customers call - if the phone actually rings on the softphone.

Ring Central has not fixed all our VOIP problems but it does allow up to have calls on our cell phones. It has improved some in sound clarity but it's still kind of weird.

I don't like how you can't tell if it's ring central call or a call to my personal number

It got rid of our office phone.