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Uafhentet: Are arbejder kl Zowie ?
Zowie Anmeldelser og produktdetaljer
Zowie er en AI-drevet kundeserviceautomatiseringsplatform. Det er designet til at integrere med forskellige meddelelseskanaler og CRM'er, hvilket gør det muligt for virksomheder at automatisere svar på ofte stillede kundeforespørgsler. Platformen bruger maskinlæring til løbende at forbedre sine svar og tilpasse sig nye forespørgsler, hvilket øger effektiviteten og effektiviteten af kundesupportteams.
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| Segment |
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| Deployment | Cloud / SaaS / Web-baseret |
| Kurser | Dokumentation |
| Other languages | Engelsk |
Zowie as a team has helped us every step of the way to get our bot set up. They have created features for us and alays take on feedback and improvements.
The automations can be easily misunderstood by the bot and I wish there was a way to ask the bot to "exclude" certain phrases when it determines an automation. We have many similar customer comments which can be misconstrued.
Our Chatbot automation % has increased and we are coming up with clever ways to deflect chats into other, less time-sensitive, channels.
I like the openness to the client's needs
Due to the short time of use, I am not able to indicate a negative topic.
simple automation of customer service